Install & Recovery Center

A place on your Home Screen. Help when you need it.

Install Zhillo

Install Zhillo only once. Adding it again, including from another browser, may create separate icons and sessions.

Opened from another app? Use its menu to open this link in Safari or Chrome. Copy the link below if needed.

www.zhillo.com

Choose your device

iPhone

Open www.zhillo.com in a new Safari tab.
Tap Share. In some Safari layouts, open More first.
Choose Add to Home Screen. If Open as Web App appears, keep it enabled.
Check that the preview shows the Zhillo icon below, then tap Add.
Open the new Home Screen icon once.

iPad

Open www.zhillo.com in a new Safari tab.
Tap Share. In some Safari layouts, open More first.
Choose Add to Home Screen. If Open as Web App appears, keep it enabled.
Check that the preview shows the Zhillo icon below, then tap Add.
Open the new Home Screen icon once.

Android phone

Open www.zhillo.com in Chrome.
Open the three-dot menu, then Add to home screen or Install app.
Choose Install if offered and check the Zhillo icon before confirming.
Open the new icon. Other Android browsers may use different menu labels.

Android tablet

Open www.zhillo.com in Chrome.
Open the three-dot menu, then Add to home screen or Install app.
Choose Install if offered and check the Zhillo icon before confirming.
Open the new icon. Other Android browsers may use different menu labels.

Computer

Open www.zhillo.com in a browser that supports web app installation.
Use the Install button here when available, or look for Install in the address bar or browser menu.
If installation is unavailable, continue using Zhillo in your browser.

Other browser

Open www.zhillo.com in Safari on iPhone/iPad, or Chrome on Android.
Choose your device above for instructions. You can keep using the website without installing.

If the installation preview looks different, cancel and open “The icon looks wrong” below. The icon looks wrong

Help with the app

Start with the steps for your symptom. Save work before closing or restarting. Restarting may help device-held state; it is not a guaranteed fix.

Zhillo is taking too long to open

Check Wi-Fi or mobile data, then try again.
Save any work you can. Close Zhillo and reopen it.
Open www.zhillo.com directly in Safari or Chrome.
Restart the device, then check for browser and operating-system updates.
If only one installed copy remains broken, save its local drafts before removing that copy and installing once again.

Zhillo looks out of date

Save your work and check for an update.
Accept an available update when no payment, upload, recording or call is in progress.
Close and reopen Zhillo, or compare with the browser version. Reinstallation is not a normal update step.

The icon looks wrong

Cancel installation if the preview is wrong. Do not tap Add.
Close the Zhillo tab and restart the phone or tablet.
Open a new Safari or Chrome tab, visit www.zhillo.com and check the preview again.
The device may be using older website or icon information. Do not delete a working copy or clear website data as the first step.

I see two Zhillo icons

Open each icon to identify the copy you want to keep. Save any local drafts in the other copy.
Touch and hold the unwanted icon. Choose Remove App, Delete App, Delete Bookmark or Uninstall, depending on the device.
Keep one copy. Removing an icon does not delete your server-side Zhillo account, but that installation’s local drafts and settings may be lost.

I am offline or the connection failed

Check Wi-Fi or mobile data and try again. An online indicator alone does not prove Zhillo is reachable.
Try another network. If you use a VPN, check whether it blocks Zhillo.
The service may be temporarily unavailable. Previously shown booking or payment information may be out of date.

I cannot sign in

Check your connection and try signing in again from the browser.
Use the sign-in page’s password recovery if needed. A session error does not mean your device is offline.
Contact support if the problem remains. Never share a password or one-time code.

Notifications are not arriving

Open App & Notifications settings and check your notification preference and device permission.
On iPhone/iPad, open Zhillo from its Home Screen icon. Check Focus, Do Not Disturb and operating-system notification settings.
Check Zhillo’s notification inbox and booking page directly. Push delivery is not guaranteed; do not rely on a push alert alone to join a paid session.

App & Notifications settings

Zhillo looks too large or too small

If the browser’s page zoom changed accidentally, restore your preferred setting. You can keep accessibility zoom and large text.
Save work, reopen Zhillo, and compare portrait, landscape and the browser version.
Report the display problem with a diagnostic code and an optional screenshot you choose. Do not include private messages, payment details or identity documents.

Something stopped after switching apps

Check the connection and retry the interrupted action from its current screen.
For uploads, recordings or calls, keep Zhillo open and check the displayed status before starting again.
Do not submit a payment or booking again while its status is still being verified.

Payment or booking status is still verifying

Return to the booking or payment status page with an internet connection.
Wait for server verification; a redirect or payment-app screen is not final confirmation.
Do not pay again while verification is pending. Use the booking’s existing support option if it remains unresolved.

Advanced troubleshooting: website data

Use this only after the other steps. Clearing Zhillo website data can sign you out and remove local settings, saved drafts and uploads. Save what you need first. This page never clears data automatically.

I understand that local data may be lost

Open your browser’s website-data settings, find the exact Zhillo site, review what will be removed and confirm there. Avoid clearing data for every website. Sign in again afterward if needed.

What to expect

Use the same Zhillo website for bookings, messages and scheduled calls. Installation gives it a Home Screen icon and its own window.

In-app alerts work while Zhillo is open. System notifications need a supported browser, your permission and connectivity. On supported iPhone/iPad versions, open the Home Screen web app to enable them in settings. Delivery depends on device settings. Use Zhillo’s notification inbox for unread items.

Keep Zhillo open during calls, recording and uploads. Closing it, locking the screen or switching apps may interrupt them. Installation does not add native ringing, Lock Screen call controls, widgets or dependable background transfers.

Use only the features offered in your account. Installation does not automatically enable passkeys, offline drafts, store purchases or other device capabilities. Booking and payment status still need an online server check.

Continue to Zhillo App & Notifications settings